Service Delivery Manager Snior | Microsoft Dynamics 365 & Power Platform (English Required)
Core
Strategic leadership for sustaining, evolving, and governing Microsoft ERP and Power Platform solutions to ensure operational continuity and service excellence for global clients.
Role type
Senior Service Delivery Manager (Microsoft Dynamics 365 & Power Platform)
Builds
Global ERP and Power Platform solutions for international clients
Domain
Enterprise Resource Planning (ERP) and Low-Code/No-Code platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Service Delivery Management, Microsoft Power Platform administration, Dynamics 365 governance, incident and problem management, SLA management, stakeholder alignment, technology roadmap execution, compliance and controls
Preferred skills
Experience with Power Platform Center of Excellence (CoE), global team collaboration, digital transformation initiatives
Technologies
Microsoft Power Platform (Power Apps, Power Automate, Dataverse), Dynamics 365 Customer Engagement, Dynamics 365 Finance & Operations
Responsibilities
Lead governance of international ERP and Microsoft application services; Administer and evolve Power Platform solutions; Manage Dynamics 365 Customer Engagement and Finance & Operations initiatives; Ensure performance and scalability of implemented solutions; Drive Service Delivery Management practices including incident and SLA management; Support the Power Platform Center of Excellence; Align with global teams and business stakeholders; Lead governance, compliance, and continuous improvement initiatives; Define and execute technology evolution roadmaps.
Seniority
Senior, hands-on IC with strategic oversight