Services Delivery Manager
Core
End-to-end delivery of Dayforce HCM solutions through a team of consultants and project managers, ensuring quality, on-time, and on-budget implementations.
Role type
Senior IC Services Delivery Manager
Builds
Dayforce HCM implementations for ANZ region clients
Domain
Human Capital Management (HCM) / Software Implementation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Project portfolio management, customer relationship management, project resourcing, change management, executive stakeholder engagement, solution documentation, risk anticipation, team coaching
Preferred skills
Human capital management applications consulting, software implementation leadership, translating business requirements to software solutions
Technologies
Dayforce HCM tools and methodology
Responsibilities
Manage project portfolio for ANZ implementations, provide Dayforce sponsorship and governance on Delivery Assurance projects, manage executive level customer relationships, act as project sponsor in Steering Committee meetings, oversee project resourcing across engagements, build team expertise through coaching and training
Seniority
Senior, hands-on IC with team oversight