Premium Onboarding Delivery Manager
Core
Lead the end-to-end onboarding journey for premium merchants and partners, transforming commercial commitments into actionable plans to ensure technical readiness, regulatory compliance, and timely go-lives.
Role type
Premium Onboarding Delivery Manager
Builds
Seamless onboarding experiences for premium merchants and partners
Domain
Payments and software solutions for retail and hospitality
Deliverable
client delivery
Required skills
Project planning, AML and KYC documentation review, risk management, technical consultation, stakeholder coordination, timeline management
Preferred skills
Account management, client success
Technologies
None stated
Responsibilities
Own the full end-to-end onboarding journey for premium merchants and partners; Act as the primary delivery contact for merchant stakeholders and Planet teams; Translate commercial agreements into clear onboarding plans, timelines, and deliverables; Ensure technical readiness and act as technical consultant; Revise and gather AML and KYC documentation; Escalate blockers, manage risks, and drive issues to resolution; Ensure merchants go live on time, with a seamless operational handover to BAU teams; Create Project plans, charters and reporting
Seniority
Mid-level, hands-on delivery lead
