Team Lead - Roadside Assistance Specialist
Core
Lead a team of specialists responsible for safely recovering, towing, and monitoring autonomous vehicles to ensure fleet operations continue with minimal delays.
Role type
Team Lead - Roadside Assistance Specialist
Builds
Autonomous vehicle recovery and support operations for ride-sharing fleets
Domain
Autonomous driving technology / Roadside assistance
Deliverable
client delivery
Required skills
Team coaching and performance management, KPI and SLA monitoring, data analysis of client dashboards, vehicle recovery and towing procedures, cross-departmental liaison, safety protocol enforcement, emergency response coordination
Preferred skills
Experience in autonomous vehicle operations, knowledge of local law enforcement coordination, ability to operate non-autonomous vehicles
Technologies
Onboard data recording computers, client dashboards, autonomous vehicle monitoring systems
Responsibilities
Mentor, coach, and monitor a team of Roadside Assistance Specialists; Provide weekly reporting of team KPI metrics; Monitor and review Team Members' KPIs through data analysis; Act as point of contact for on-shift specialists regarding vehicle recovery, towing, and shuttle services; Ensure adherence to safety procedures and Code of Conduct; Coordinate with local law enforcement for emergency situations
Seniority
Individual Contributor, Team Lead
