Senior Associate - EBD After-Sales
Core
Manage high-volume warranty claims, customer complaints, and after-sales service operations for Sun King products across Mozambique, utilizing SAP for transaction management, spare parts coordination, and reverse logistics.
Role type
Senior Associate - After-Sales Operations & Warranty Management
Builds
Efficient after-sales service delivery, accurate warranty administration, and optimized spare parts inventory for Sun King in Mozambique
Domain
Consumer Goods / After-Sales Service / SAP Operations
Deliverable
Dashboards & analysis | client delivery | infrastructure
Required skills
SAP transaction management, warranty claim validation, reverse logistics coordination, data quality management, performance reporting, stakeholder communication
Preferred skills
Process improvement, trend analysis, SOP development
Technologies
SAP (CS module, MIGO, GR/IR), Excel
Responsibilities
Manage warranty claims and customer complaints across multiple channels; Execute daily SAP entries for service orders, repairs, and goods movements; Coordinate spare parts inventory and reverse logistics for returned products; Generate performance reports on warranty aging, parts consumption, and SLA compliance; Maintain accurate master data and resolve data discrepancies; Collaborate with sales, logistics, and service teams to align on service delivery.