IT Service Support Senior Analyst
Core
Senior IT Technical Support Specialist delivering advanced onsite IT support for end-user computing, site infrastructure, laboratory environments, manufacturing operations, and specialized operational technology systems.
Role type
Senior IC IT Service Support Analyst
Builds
Reliable IT and OT service delivery for manufacturing, quality control labs, and corporate environments
Domain
Manufacturing / Industrial Automation / Enterprise IT
Required skills
Advanced technical troubleshooting, incident and change management, root-cause analysis, Microsoft 365 administration, endpoint management, hardware lifecycle management, technical leadership, stakeholder communication
Preferred skills
Pharmaceutical/biotech manufacturing support, laboratory instrumentation knowledge, GMP/GLP principles, ServiceNow expertise, project management (PMP/PRINCE2), Lean/Six Sigma
Technologies
ServiceNow, Microsoft 365, Windows, macOS, Enterprise Antivirus, Patching tools
Responsibilities
Diagnose and resolve complex IT and automation incidents, manage incidents via ServiceNow, provide technical leadership to local teams, support manufacturing and lab systems, mentor junior staff, coordinate hardware lifecycle activities, consult on new system implementations
Seniority
Senior, hands-on IC with technical leadership
