Specialist Customer Management
Core
Managing customer master data, governance, and lifecycle within enterprise systems to support sales and financial operations.
Role type
Specialist Customer Management (Master Data)
Builds
Enterprise customer data repositories and accurate commercial routing structures
Domain
Enterprise Resource Planning (ERP) / Customer Data Management
Required skills
SAP ERP, SAP MDG, SAP CRM, Salesforce, data governance, data profiling, data cleansing, UAT, data mapping, reconciliation, mass data updates, customer hierarchy management
Preferred skills
GDPR compliance, CCPA compliance, process documentation, year-end operational support
Technologies
SAP, Salesforce
Responsibilities
Review, validate, and process incoming requests for new customer master data creation and modifications in enterprise systems; Ensure all customer data attributes are accurate, complete, and properly formatted; Enforce and uphold enterprise data governance policies, standard operating procedures (SOPs), and data quality rules; Perform routine data profiling, data cleansing, and mass-maintenance activities to improve data quality; Serve as the master data subject matter expert (SME) on cross-functional business projects, system upgrades, migrations, and mergers/acquisitions; Coordinate and execute critical year-end data maintenance activities; Execute mass transfers and realignments of customer accounts across internal portfolios and sales territories.
