Senior Project Manager, CRM

Warsaw,PolandFull-time2026-11-05 → 2026-11-11

Core

Lead the planning and delivery of high-impact CRM projects and initiatives to optimize capabilities, strengthen customer engagement, and deliver measurable business value.

Role type

Senior IC project manager (CRM)

Builds

CRM technology solutions and organizational change programs

Domain

Non-profit / Marketing and Communications

Required skills

Project management, stakeholder management, change management, risk management, resource management, governance, user adoption, cross-functional leadership

Responsibilities

Manage end-to-end lifecycle of CRM projects from requirements to implementation; Lead cross-functional teams and specialist resources; Implement robust project governance and management controls; Drive stakeholder engagement and organizational change; Monitor project performance and provide reporting to governance boards; Ensure alignment of CRM solutions with strategic priorities.

About britishcouncil

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust.