Analyst-Device Intake & Governance
Core
Manage connectivity requests from submission to handover, ensuring proper capture, categorization, and routing to downstream technical teams.
Role type
Senior IC intake analyst (connectivity)
Builds
Custom tools and dashboards for customer experience
Domain
Automotive IT / Connectivity
Required skills
Ticketing systems (JIRA, ServiceNow), Python scripting, process documentation, stakeholder liaison, request triage, policy establishment
Preferred skills
Connectivity/telecom/IoT environment experience, business analysis background
Technologies
JIRA, ServiceNow, Python
Responsibilities
Log and acknowledge incoming requests via portal or email; Create clear summaries of request objectives and scope; Categorize requests and assess urgency/impact; Determine appropriate downstream team for handoff; Develop and maintain tools/dashboards to improve customer experience; Establish AAA Wired MAB and 802.1x enforcement policy guidelines
Seniority
Mid-Senior, hands-on IC
