Manager, Charging - EV Charging Deployment and Field Services
Core
Lead deployment, service, maintenance, and warranty operations for Ford EV charging hardware installed at customer sites, ensuring reliable infrastructure for businesses and accelerating EV adoption.
Role type
Manager, EV Charging Deployment and Field Services
Builds
EV charging infrastructure (Level 2 AC and Level 3 DC fast chargers) for Ford Pro, dealers, and retail customers
Domain
Automotive / Electric Vehicle Charging Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Vendor management, field service operations, project management, SLA and KPI tracking, purchase order and invoice management, preventative maintenance planning, cross-functional collaboration, data integrity management, operational auditing
Preferred skills
SAP Ariba experience, EV charging hardware knowledge, Salesforce/Power BI usage, fleet operations experience, B2B customer support
Technologies
SAP Ariba, Salesforce, SharePoint, Power BI, asset management systems
Responsibilities
Oversee full lifecycle of service tickets and vendor performance; manage end-to-end purchase order and invoicing processes; coordinate preventative maintenance for distributed charging networks; monitor depot charging installation projects and costs; serve as escalation point for deployment and service issues; drive operational rigor and continuous improvement in field service workflows
Seniority
Manager, hands-on leadership