Domain Support Specialist
Core
Coordinate, support, and execute Level 2 proactive and reactive maintenance activities to ensure continuous availability and optimal performance of customer-facing services.
Role type
Senior IC Domain Support Specialist (IT/Telecom)
Builds
Customer-facing services and applications
Domain
Telecom / IT Infrastructure
Required skills
Unix/Linux OS command line, Shell scripting, SQL/PL/SQL troubleshooting, Incident management, Change Management, Service monitoring, Defect management, Trend analysis, Scripting automation
Preferred skills
Business/Application analysis, Data cleaning, User Acceptance Testing (UAT), Knowledge Transfer, Mentoring
Technologies
Unix, Linux, Shell, SQL, PL/SQL
Responsibilities
Perform continuous service, status, and performance monitoring; Handle tickets and claims within SLAs; Execute daily preventive checks; Manage incidents lifecycle and resolution times; Conduct change management activities and UAT sanity checks; Create and review documentation; Perform oncall support and handovers; Contribute to team mentoring and training.
Seniority
Mid-Senior, hands-on IC