Technical Solution Engineer
Core
Resolve complex customer service requests for Ericsson Cloud Execution Environment (CEE) and Cloud Container Distribution (ECCD) products, troubleshooting virtualized infrastructure and container issues to ensure high network availability.
Role type
Senior IC Technical Solution Engineer (Cloud Infrastructure)
Builds
Ericsson CEE and ECCD cloud products for telecom operators
Domain
Telecom infrastructure, Cloud computing, Virtualization, Containerization
Required skills
Linux administration (SUSE, RHEL, Ubuntu), Virtualization (KVM, libvirt), OpenStack, Kubernetes administration, Container runtimes (Docker, containerd), Networking (L2/L3, VLANs, SR-IOV), Storage (Ceph, OpenStack Cinder), Scripting (Python, Bash), Ansible, Monitoring (Prometheus, Grafana)
Preferred skills
NFV/NFVI architecture, ETSI MANO concepts, Cluster lifecycle management (Metal3, CAPI), etcd operation
Technologies
KVM, QEMU, OpenStack, Kubernetes, Docker, containerd, Ceph, Prometheus, Grafana, Ansible, Metal3, Calico, Open vSwitch
Responsibilities
Investigate and troubleshoot customer support tickets for CEE/ECCD products, conduct root cause analysis, participate in software upgrades, escalate and evaluate solutions from higher competence units, document fault analysis and preventive actions, lead implementation of new software releases on test labs, provide suggestions for O&M instructions.
Seniority
Mid-Senior, hands-on IC