Technical Solution Engineer
Core
Resolve customer service requests, troubleshoot large-scale data center infrastructure faults, and restore system performance for Ericsson cloud infrastructure solutions.
Role type
Technical Solution Engineer (Data Center Infrastructure)
Builds
Hardware management solutions for Ericsson cloud infrastructure
Domain
Telecommunications / Data Center Infrastructure
Required skills
Data center management, server and data-center hardware troubleshooting, virtualization and container platforms, Linux system administration, networking fundamentals, switch and router troubleshooting, storage technologies, infrastructure security practices
Preferred skills
Scripting languages (Python, Shell, Perl)
Responsibilities
Investigate and troubleshoot customer support tickets, participate in software upgrades and updates, use support tools for ticket handling, ensure customer satisfaction with system performance, provide regular progress updates, gather data on reported problems, engage in communication with other engineers for knowledge sharing, escalate support tickets to higher competence units, evaluate solutions from higher competence units, identify product improvements and document them, register new known solutions, provide suggestions for Operation & Maintenance instructions, isolate product faults and support design units, lead and execute implementation of new software releases on test labs, write documents for fault analysis and RCA
Seniority
Mid-level, hands-on IC
