Technical Authority Expert
Core
Provide technology leadership and domain expertise to support the Ericsson Operations Engine's Create, Sustain, and Evolve processes, focusing on automation, incident recovery, and service fulfillment.
Role type
Senior Technical Authority Expert (Telecom Operations)
Builds
Automated solutions, recovery processes, and service fulfillment activities for Ericsson's Managed Services.
Domain
Telecom / Network Operations / Managed Services
Required skills
Network Functions Virtualization, Troubleshooting, Network Performance, E2E Customer Experience, Problem management, Incident management, System Administration, Data Security, Service Request Fulfilment (OMS), MS TOP
Preferred skills
Ericsson Operations Engine Mode Of Operations, Automation, Telecom Domain, Ericsson Customer Experience Assurance (CEA) Competence, Customer Experience Improvement
Technologies
MS TOP, OMS, NFM, NPA, CEA
Responsibilities
Develop and maintain automated solutions; Drive continuous improvement in recovery processes; Provide expert insight to support and automation teams; Coordinate with external suppliers during incidents; Support server and application interconnections; Manage change introduction impact analysis; Validate and execute use cases.