Problem Manager- IMS Core
Core
Identify, analyze, and manage recurring network problems within the Core network domain, driving root cause analysis (RCA) and implementing permanent fixes to minimize network disruptions.
Role type
Senior IC Problem Manager (Telecom Core)
Builds
Operational stability and superior network experience for Ericsson's customers
Domain
Telecom / Mobile Core Networks (IMS, VoLTE, 4G/5G)
Required skills
Root Cause Analysis (RCA), ITSM tools (ServiceNow, BMC Remedy, JIRA), Telecom Core technologies (IMS, VoLTE, EPC, 4G/5G, CS Core, MSS, MGW, HLR/HSS), Alarm monitoring platforms, NMS/EMS tools, ITIL Problem Management processes, Incident data analysis, Stakeholder reporting
Preferred skills
ITIL Foundation Certification, 24x7 NOC operations experience, Managed Services experience
Technologies
ServiceNow, BMC Remedy, JIRA, NMS, EMS
Responsibilities
Own end-to-end problem lifecycle management for Core network domain incidents, Conduct thorough Root Cause Analysis (RCA) for recurring and major incidents, Identify problem trends through incident data analysis, Raise and manage Problem Records in ITSM ticketing systems, Drive Known Error identification and maintain the Known Error Database (KEDB), Collaborate with L1/L2/L3 teams and vendor support, Prepare and deliver high-quality RCA reports and Problem Management reports, Document workarounds and resolution steps in the knowledge base, Analyze problem trends to identify improvement opportunities and implement preventive actions
Seniority
Senior, hands-on IC