Manager - Service Architecture
Core
Leading the design and development of robust, scalable automation architectures and frameworks for end-to-end autonomous operations use cases to drive efficiencies in service delivery for the Managed Services Business.
Role type
Manager, Service Architecture
Builds
Automation solutions, frameworks for streamlining repetitive tasks, and automated decision-making processes for Managed Services.
Domain
Telecom / IT Service Management, Autonomous Networks, Automation Architecture, AI/ML, BPMS
Deliverable
production ML models
Required skills
Line Management (12-15+ members), Telecom/IT Service Management, Automation Architecture, AI/ML, BPMS, MS Tools portfolio, Autonomous Networks, SLA/WLA/OLA understanding, Change Management, Team Motivation, Financial Forecasting
Preferred skills
Engineering or MBA degree, Thought Leadership, Industry trend analysis
Technologies
MS Tools portfolio, AI/ML, BPMS
Responsibilities
Drive design & development of automation architectures; Design and implement frameworks for workflow orchestration; Lead team hiring, training, and coaching; Fulfill billability, utilization, and efficiency targets; Support Head of Service Architecture on delivery issues.
Seniority
Manager, 14+ years total experience (10+ years as Line Manager)
