Business Support & Control System
Core
L2 production support specialist for telecom billing and invoicing systems, ensuring 24x7 operational stability and resolving incidents.
Role type
L2 production support specialist (telecom billing)
Builds
Telecom billing and invoicing operations
Domain
Telecom / Billing
Required skills
Telecom billing lifecycle knowledge, SQL (Oracle/MS SQL), Unix/Linux shell scripting, batch processing, job scheduling, FTP/SFTP, incident management, RCA, stakeholder coordination
Preferred skills
Ericsson IBA experience, high-volume billing operations support, automation initiatives
Technologies
Oracle, MS SQL, Unix/Linux, IBA, FTP/SFTP
Responsibilities
Monitor daily/weekly/monthly billing cycles and job execution; Troubleshoot job failures, processing delays, and data discrepancies; Analyze logs and database records for root cause; Perform job restarts, reprocessing, and reconciliation; Coordinate with L3/L4 teams and vendors; Support changes and post-deployment validation; Prepare RCA documents and SOPs.
Seniority
Mid-level, hands-on IC