Engineer- IP
Core
Domain Support Specialist managing automated operations, maintenance, and 24/7 incident resolution for Ericsson's services.
Role type
Senior IC Domain Support Specialist (Automated Operations)
Builds
Reliable service activation, configuration, and performance for telecom customers
Domain
Telecommunications / 5G Operations
Required skills
Ericsson Operations Engine, 5G MS Operations Readiness, Problem management, Incident management, System administration, RAN Configuration, Change impact analysis, Service request fulfilment
Preferred skills
Ericsson Customer Experience Assurance (CEA) Competence, Business Continuity Management, Customer Complaint Resolution, Knowledge Sharing
Technologies
Ericsson Operations Engine, MS TOP, OMS
Responsibilities
Act as escalation point for technical expertise needs, monitor ticket queues, perform routine maintenance and change impact analysis, provide 24x7 incident management support, execute change introduction activities, drive customer experience improvement initiatives
Seniority
Senior, hands-on IC
