Collection Manager
Core
Oversee collection operations, monitor staff performance, and ensure productivity targets are met for accounts receivable.
Role type
Senior IC collection manager
Builds
Collection strategies, incentive programs, and payment gateway implementations
Domain
Consumer electronics / Financial services
Required skills
AR target setting, performance monitoring, action plan design, call recording review, incentive program design, outsourcing management, payment gateway implementation, commission structure design
Preferred skills
None stated
Technologies
None stated
Responsibilities
Monitor staff performance based on call volume, collection rate, and productivity; Assign AR targets to collection staff; Analyze AR results by comparing daily and monthly variances; Design action plans to respond to current situations; Review call recordings randomly; Design tiered incentive programs based on performance; Implement new payment gateways for new and existing customers; Identify and replace outsourcing agencies; Design commission structures for staff performance