Assistant, Front Office with Spanish language skills
Core
Manage daily customer service front office operations for the Spanish business unit, focusing on billing, payments, dispute resolution, and account reconciliation to ensure service excellence and process improvement.
Role type
Customer Service Front Office Assistant
Builds
Customer service operations and financial reconciliation processes for the Spanish market
Domain
Consumer Goods / Beverage Distribution / Financial Operations
Deliverable
client delivery
Required skills
Customer service, Financial analysis, Dispute management, Account reconciliation, Process improvement, Reporting tools (Excel), SAP (advantage)
Preferred skills
None stated
Technologies
SAP, Excel, Customer Portal (MyCCEP)
Responsibilities
Manage assigned customer portfolio and monitor accounts via financial analysis; Diminish bad debt risk by increasing collections; Analyze and resolve customer disputes; Handle customer queries via phone, email, and portal; Train customers on self-service portal usage; Support monthly and annual closing activities; Maintain internal control environment and SOX compliance.
Seniority
Entry-level / Junior