Data Analyst
Core
Transform raw data into meaningful insights to drive informed business decisions and solve customer-related challenges.
Role type
Data Analyst
Builds
Databases, data collection systems, and analytics strategies
Domain
Consumer Electronics / Customer Service Operations
Deliverable
dashboards & analysis
Required skills
Statistical analysis, database design, KPI trend analysis, root cause analysis, process optimization, report generation, data sourcing
Preferred skills
Data visualization, analytics tools
Technologies
Microsoft Excel, Microsoft PowerPoint
Responsibilities
Interpret complex data sets and apply statistical techniques; Design and implement databases and data collection systems; Prepare situational reports with root causes and recommendations; Evaluate Customer Service operations via KPI trend analysis; Source data from primary and secondary channels; Publish daily, weekly, monthly, and quarterly reports on service operations.
Seniority
Mid-level, hands-on IC
