Product Owner Senior Lead
Core
Lead the strategy, evolution, and delivery of digital chatbot products powered by Artificial Intelligence and Agentic AI to improve customer experience and enable autonomous resolution.
Role type
Senior Lead Product Owner (AI/Agentic AI)
Builds
Scalable, intelligent self-service solutions and digital journeys
Domain
Telecommunications / Customer Experience / Generative AI
Deliverable
production ML models
Required skills
Product strategy, backlog ownership, AI product expertise (Agentic AI, Generative AI), Agile delivery leadership, stakeholder management, KPI management, cross-functional leadership
Preferred skills
Experience with LLMs, RAG, prompt engineering, AI agents, intelligent workflow automation, Telecommunications industry experience
Technologies
LLMs, RAG, Agentic AI, Conversational AI, APIs
Responsibilities
Own product vision, roadmap, and backlog priorities; Translate business challenges into digital journeys; Lead design of conversational AI and autonomous agentic customer journeys; Partner with AI teams on workflows and model improvement; Manage cross-team dependencies and stakeholder expectations
Seniority
Senior Lead, hands-on IC with strategic ownership