Wholesale NGA Coordinator
Core
Overseeing the fulfillment of Fiber2All's NGA services orders, driving timely resolution of escalated matters, and ensuring regulatory compliance for wholesale telecom services.
Role type
Wholesale NGA Coordinator
Builds
Fiber2All's Next Generation Access (NGA) services for ISPs and wholesale partners
Domain
Telecommunications / Wholesale Fiber Optics
Required skills
Order lifecycle management, CRM/Siebel proficiency, SLA monitoring, Root cause analysis, Regulatory reporting, Process improvement
Preferred skills
Telecom industry experience, Degree in Business or IT
Technologies
CRM/Siebel, Performance dashboards
Responsibilities
Manage the full lifecycle of NGA service orders in Fiber2All platforms (CRM/Siebel), Respond to ISP inquiries, disputes, and complaints, Take ownership of escalated or complex cases, Monitor case queues and dashboards daily, Support regulatory compliance by maintaining accurate data records, Identify recurring issues and propose process improvements
Seniority
Individual Contributor, Mid-level