ServiceNow Architect
Core
Lead the design and architecture of enterprise-grade ServiceNow solutions, translating complex business requirements into scalable platforms.
Role type
Senior ServiceNow Architect
Builds
Enterprise ITSM, CMDB, CSM, Event Management, and Service Portal solutions
Domain
Telecoms / IT Service Management
Required skills
ServiceNow architecture, JavaScript, REST/SOAP APIs, HLD/LLD creation, system performance optimization, integration design, UI configuration, database structures, PaaS/SaaS/IaaS implementation
Preferred skills
Global corporate services experience, Agile delivery, stakeholder communication
Technologies
ServiceNow, JavaScript, HTML/XML, MySQL, Glide objects, REST, SOAP, JSON, SAML2.0, JDBC, ODBC
Responsibilities
Lead design of ServiceNow solutions across ITSM, CMDB, CSM, Event Management, and Service Portal modules; Architect integrations involving multiple systems with ServiceNow as the core platform; Develop high-level and low-level design documents, internal component designs, and technical documentation; Conduct mapping and modelling exercises to support solution architecture; Manage system upgrades, cloning, and performance optimisation activities; Implement and manage ServiceNow integration interfaces such as REST/SOAP APIs, JDBC/ODBC, JSON, and SAML2.0; Design and configure UI elements including pages, macros, scripts, policies, actions, and widgets; Drive innovation through rapid proof-of-concepts aimed at digital transformation.
Seniority
Senior, hands-on IC