VodafoneThree - Digital Insights Specialist
Core
Own performance analysis for designated brands, products, or customer journeys to shape decisions in digital trading, product development, and customer experience.
Role type
Digital Insights Specialist
Builds
Analytics that drive digital trading, product development, and customer experience optimization
Domain
Telecommunications / Digital Analytics
Deliverable
dashboards & analysis
Required skills
Digital analytics, performance reporting, CRO, customer insight, data analysis, stakeholder collaboration, data visualization, digital customer journey mapping, data quality management, trend identification
Preferred skills
Experience in fast-paced digital consumer environments (telecoms, retail, financial services, media, ecommerce), hands-on experience with Adobe Analytics, Google Analytics, Contentsquare, Medallia, Power BI, Looker, or Tableau
Technologies
Adobe Analytics, Google Analytics, Contentsquare, Medallia, Power BI, Looker, Tableau
Responsibilities
Take ownership of performance reporting and insight generation for a dedicated brand, product area or customer journey; Analyse customer and commercial performance trends using digital analytics platforms; Partner with Product, Trading and Digital teams to identify opportunities to improve outcomes; Proactively identify performance risks and emerging trends; Deliver in-depth analysis and performance reviews; Create and enhance dashboards and reporting tools; Collaborate with UX and Brand stakeholders to influence roadmaps; Champion data quality and measurement accuracy.