Assistant Manager-ROAMING NETWORK OPERATIONS ENGINEER - PuneVOIS
Core
Provide 24x7 first-line support for Vodafone's International Roaming Platform, focusing on alarm monitoring, incident management, and fault triage for global roaming services.
Role type
Assistant Manager, Roaming Network Operations Engineer
Builds
Reliable connectivity across global Vodafone markets for international roaming services
Domain
Telecommunications, International Roaming, Core Network Operations
Required skills
SS7 signalling, LTE/5G signalling, VoLTE, CAMEL, Steering of Roaming (SoR), Virtual Home Environment (VHE), Welcome Roaming SMS (WRSMS), STP, DRA/DEA, 2G/3G/4G/VoLTE networks, incident management, KPI analysis, automation initiatives
Preferred skills
Engineering graduate background, analytical problem-solving, fast-paced 24x7 support environment experience
Technologies
SS7, SMS/SMPP, LTE, VoLTE, 5G, STP, DRA, DEA
Responsibilities
Monitor and troubleshoot international roaming services to ensure uninterrupted network performance, Manage incidents proactively and reactively within defined SLAs, Perform first-level triage, diagnostics, and coordination across multiple resolver teams, Analyse network KPIs and investigate quality degradation and customer complaints, Support automation initiatives by identifying process improvement opportunities, Contribute to continuous improvement of operational processes and service reliability
