Unified Communications & VoIP Operations Engineer - PuneVOIS
Core
Provide second-line operational support for Cisco Unified Communications and VoIP solutions serving global enterprise customers.
Role type
Senior IC Unified Communications & VoIP Operations Engineer
Builds
Global enterprise communication services and data centre infrastructure
Domain
Telecommunications / Unified Communications
Required skills
VoIP, SIP, Session Border Controllers (SBC), cloud technologies, enterprise networking, GCP, PowerShell, Python, NGINX, Linux administration, SQL, incident management, root cause analysis, automation, monitoring tools (Remedy, Netcool, Palladion, ScienceLogic)
Preferred skills
None explicitly stated
Technologies
Cisco, GCP, Remedy, Netcool, Palladion, ScienceLogic, NGINX
Responsibilities
Provide end-to-end second-line technical support for unified communications services and associated data centre infrastructure; Diagnose, investigate and resolve customer-reported incidents within agreed service levels; Act as a technical escalation point and coordinate with technology vendors to support issue resolution; Plan, assess, test and implement service changes while ensuring platform stability and service continuity; Onboard new customers into the production environment through configuration, testing and inventory updates; Monitor signalling traffic and platform performance, analyse trends, and recommend improvements to service quality and key performance indicators; Support installation, configuration and service ramp-up activities for network platforms; Collaborate with development teams to identify and implement automation opportunities that improve operational efficiency; Maintain accurate documentation, operational procedures, knowledge repositories and inventory databases; Contribute to maintaining service availability targets and reducing incident volumes and resolution times.
Seniority
Senior, hands-on IC
