Service Architect-Senior Manager-Bangalore
Core
Design and govern end-to-end service architectures and operational models for customer network, security, cloud connectivity, and managed service solutions.
Role type
Senior Manager, Service Architect
Builds
Scalable, supportable, and commercially viable service designs for medium to high-complexity customer opportunities
Domain
Telecommunications, Network Engineering, Managed Services
Required skills
Service architecture design, WAN/LAN/WLAN/SD-WAN expertise, Security architecture, Unified Communications, Cloud connectivity, ITIL methodologies, SLA/OLA governance, Stakeholder management, Commercial bid support, Operational readiness planning
Preferred skills
CCNA, CCNP, Aruba SD-WAN, Meraki SD-WAN, Fortinet SD-WAN/SASE, Zscaler certifications
Technologies
SD-WAN, SASE, Power BI, Copilot, AI-enabled operational tools
Responsibilities
Design and govern end-to-end service architectures and support models; Translate customer business and technical requirements into scalable service designs; Define service delivery frameworks, SLAs, OLAs, and governance structures; Collaborate with sales, solution architecture, product, delivery, and operations teams; Support bids, commercial discussions, and executive-level presentations; Ensure operational readiness and alignment before contract signature; Manage service design documentation and lifecycle governance.
Seniority
Senior Manager, hands-on IC with strategic oversight
