System Specialist Operations (m/w/d)
Core
2nd Level Support for applications, services, and infrastructure, including SLA definition, incident prevention, and system rollouts.
Role type
Senior IC system operations specialist
Builds
Telecom network services and applications
Domain
Telecommunications / IT Operations
Required skills
2nd Level Support, SLA/KPI management, Incident prevention, Escalation management, System rollouts, Unix/Linux, TCP/IP protocols, Cloud technologies (AWS, OCI)
Preferred skills
Java, Tomcat, Apache Webserver
Technologies
Unix/Linux, AWS, OCI, Java, Tomcat, Apache Webserver, TCP/IP
Responsibilities
Execute 2nd Level Support for applications, services, and infrastructure; Define and monitor Service Level Agreements and KPIs; Identify and implement proactive optimization measures for incident prevention; Manage escalations up to team leadership level; Support rollouts of new systems, services, and software.
