Senior Client Delivery Manager - Customer Engagement and Adoption
Core
Primary point of contact for SAP Private Cloud customers, driving end-to-end engagement from onboarding through renewal and managing service delivery lifecycle.
Role type
Senior Client Delivery Manager (Service Delivery & Account Management)
Builds
Scalable and adaptable operating model for modern, intelligent ERP systems in the cloud (S/4HANA private cloud, HANA Enterprise Cloud)
Domain
Enterprise Software (SAP) / Cloud Services / ERP
Deliverable
client delivery
Required skills
SAP Basis and system migration knowledge, cloud and hybrid infrastructure understanding, large account service delivery management, executive relationship management, contract and governance compliance, risk mitigation and escalation management, cross-selling and up-selling collaboration
Preferred skills
SAP ITIL V4 Foundation or Expert Level certification, High-Velocity IT (HVIT) management training
Technologies
SAP S/4HANA, HANA Enterprise Cloud, Hyperscalers, Private Managed Cloud
Responsibilities
Cultivate strategic engagement frameworks for major APAC customers, assume full accountability for the service delivery lifecycle from contract execution to ongoing support, manage account profitability and contract renewals, ensure compliance with contractual obligations and governance frameworks, proactively manage operational security risks and maintain robust risk governance
Seniority
Senior, hands-on IC with leadership responsibilities
