Account Program Manager
Core
Manage end-to-end implementation and development of customer accounts, driving operational improvements, cost reduction, and system tailoring for aviation clients.
Role type
Account Program Manager
Builds
Customer account implementations, cost reduction programs, and order management services
Domain
Aviation / Aerospace
Deliverable
client delivery
Required skills
project management, contract negotiation, stakeholder management, IT specification definition, KPI definition, revenue forecasting, cross-functional collaboration
Preferred skills
strategic management, aviation industry knowledge
Technologies
Airinmar systems, data feed interfaces
Responsibilities
Define and manage implementation action plans and timelines, establish relationships with customer operational management, define and agree on IT specifications and system tailoring, drive completion of customer-defined actions, develop and deliver cost reduction programs, ensure IT support software meets customer requirements, define internal KPIs for service levels, monitor revenue forecasts and ROI
Seniority
Mid-Senior, hands-on IC
