Lead Service Delivery Manager
Core
Manage and govern e-Procurement SaaS platforms for multiple enterprise customers across the Asia Pacific region, ensuring AMS delivery excellence and platform evolution.
Role type
Lead Service Delivery Manager (Techno-functional)
Builds
e-Procurement / S2P SaaS platforms for governments and enterprises
Domain
Technology Services / E-Procurement / Sourcing to Pay (S2P)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
e-Procurement / S2P domain expertise, AMS delivery governance, ITSM tooling proficiency, ITIL v4 methodology, onshore-offshore team leadership, stakeholder management, pre-sales solutioning, multi-customer prioritization
Preferred skills
Ivalua platform experience, RFP and pricing model expertise, regulated enterprise background, APAC customer landscape familiarity
Technologies
Ivalua, ITSM tools
Responsibilities
Own end-to-end AMS delivery and governance for multiple customers; Lead L2 governance covering incident, problem, change, and release management; Manage multiple customer accounts concurrently with senior stakeholders; Provide techno-functional leadership across e-procurement SaaS platforms; Lead and coordinate delivery with offshore teams in India; Support pre-sales activities including solutioning and proposal development
Seniority
Senior, hands-on IC with team leadership