Project Manager
Core
Architecting AI-integrated project delivery by orchestrating human-AI collaboration to accelerate client implementations and internal digital transformations.
Role type
Senior IC Project Manager (AI-integrated delivery)
Builds
Client implementations, site builds, and strategic company initiatives
Domain
Business Process Outsourcing (BPO) / Digital Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
BPO project management, operations/account management, stakeholder engagement, project planning (WBS, action trackers), cross-functional team leadership, generative AI fundamentals, prompt engineering, AI curation & governance, international vendor management, cloud-based systems management
Preferred skills
PMP, Agile, Lean Six Sigma certifications, Google Workspace with Gemini familiarity, innovative problem solving with AI tools, experience launching new sites or geographies
Technologies
Google Workspace (Docs, Sheets, Slides, Meet, Gmail), Workspace Studio, 8x8, Aircall, Five9, Salesforce, Zendesk, Smartsheet, G Suite
Responsibilities
Develop comprehensive project plans using standardized documentation, engage with key stakeholders to ensure scope/cost/timeline adherence, lead weekly syncs and track milestones, conduct deep-dive meetings and document actions, validate workflows for new opportunities, act as communication hub for stakeholders, collaborate with global teams to drive process improvements, manage client relationships, contribute to closure and organization-wide improvements, report to cross-geo managers, proactively incorporate generative AI tools for documentation and planning, identify opportunities for AI-driven process automation, utilize AI for data organization and text processing, leverage AI features for intelligent communication and collaboration
Seniority
Senior, hands-on IC
