APS3 Participant Support Officer – Footscray
On-siteCitizens only
Core
First point of contact for participants and stakeholders, managing participant matters, delivering front reception support, and coordinating appointments for individuals with disabilities.
Role type
APS3 Participant Support Officer
Builds
National support system for Australians living with disability
Domain
Public sector / Disability services
Deliverable
client delivery
Required skills
Customer service, administration, data entry, problem-solving, knowledge of disability services frameworks
Responsibilities
Acting as first point of contact for participants and stakeholders, managing and resolving participant matters, delivering front reception support including self-help kiosks, responding to enquiries via phone/email/in person, coordinating appointments, performing data entry and maintaining records