Senior Software Engineer
Core
Build proactive and reactive AI-powered solutions to optimize customer service and automate interactions for an online travel agency.
Role type
Senior Software Engineer (Customer Service Optimization)
Builds
AI-powered chatbots, voicebots, and self-service automation tools for customer support
Domain
Travel technology / Customer Experience / AI
Deliverable
production ML models | product features
Required skills
Problem-solving, AI integration, Full-stack development, Data analysis, System design
Preferred skills
Experience with modern AI tooling, Ambiguity tolerance
Technologies
PHP, C#, React, React Native
Responsibilities
Build features that anticipate customer needs and remove friction before questions arise; Design and build AI-powered chatbots and voicebots to maximize self-service; Use data to validate assumptions and measure impact of solutions