Technical Analyst
Core
Operate, maintain, and provide specialist technical support for Telstra's PSTN and Access Networks, resolving complex faults to ensure network integrity and customer experience.
Role type
Senior IC network operations engineer (PSTN/Access)
Builds
Stable PSTN and Access Network services for Telstra customers
Domain
Telecommunications / Network Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Ericsson AXE platform expertise, PSTN network architecture knowledge, ITIL Incident Management, network monitoring and fault investigation, complex incident coordination, risk/jeopardy management, post-incident analysis, KPI/OLA performance analysis, technical documentation, team mentoring
Preferred skills
Python or PHP scripting, Splunk operational monitoring, API integration experience, broader emerging network technologies knowledge
Technologies
Ericsson AXE, PSTN, Access Technologies, Splunk, Python, PHP
Responsibilities
Monitor, investigate, and resolve complex faults across PSTN and Access Network platforms; Apply structured incident management practices to restore services within agreed KPIs and service levels; Take end-to-end ownership of network incidents and drive them to resolution; Coordinate multiple incidents across different severity levels in a high-pressure environment; Perform jeopardy management by identifying risks and engaging stakeholders; Provide specialist technical input into post-incident investigations and service improvement activities; Analyse KPI and OLA performance and contribute to operational reporting; Mentor team members and support their technical development
Seniority
Senior, hands-on IC with mentoring responsibilities