Senior QA Engineer – ServiceNow
Core
Lead testing strategies and validate enterprise ServiceNow implementations, integrations, and AI-powered capabilities to ensure reliability and stability.
Role type
Senior QA Engineer (ServiceNow Platform)
Builds
Automated test suites, quality gates, and validated releases for ServiceNow modules and integrations.
Domain
Enterprise IT Service Management (ITSM) and IT Operations Management (ITOM)
Required skills
ServiceNow ATF, ServiceNow modules (ITSM/ITOM/ITAM/CSM), REST APIs, CI/CD pipelines, Jira, GitHub, defect management, release management, performance testing, security testing, AI platform validation
Preferred skills
ServiceNow AI capabilities (Now Assist, Control Tower), advanced automation frameworks
Technologies
ServiceNow ATF, IntegrationHub, REST APIs, GitHub, Jira, Confluence
Responsibilities
Define and execute testing strategies for ServiceNow implementations and upgrades; Create and maintain test plans, cases, and scripts for functional, regression, and UAT; Lead design and maintenance of automated test suites using ATF; Validate ServiceNow modules (ITSM, ITOM, ITAM, CSM, CMDB, Discovery) and integrations; Collaborate with engineering to integrate automated testing into CI/CD pipelines; Identify, document, and manage defects through resolution; Support release readiness assessments and platform upgrades; Develop quality metrics and dashboards; Participate in Agile ceremonies and continuous improvement initiatives.
Seniority
Senior, hands-on IC