Customer Service Advocate
Core
Handle service requests, schedule appointments, and support field technicians for a pest control company.
Role type
Customer Service Specialist (Call Center)
Builds
Service appointments and optimized technician routes
Domain
Pest control / Home services
Required skills
Communication, problem-solving, listening, multitasking, computer proficiency, scheduling, data entry, privacy compliance
Preferred skills
Customer service experience, administrative experience
Technologies
Windows-based systems, Web-based scheduling systems
Responsibilities
Answer incoming and make outbound calls to schedule and confirm service appointments; Navigate scheduling systems to optimize technician routes; Identify customer concerns and evaluate needs; Maintain customer database with accurate information; Reschedule unserved accounts within 24 hours; Participate in quality assurance processes; Safeguard customer privacy.
Seniority
Entry-level to Junior