Customer Service Representative
Core
Handle customer inquiries, resolve billing issues, schedule pest control services, and maintain customer records via telephone and software.
Role type
Customer Service Representative
Builds
Schedules pest and builder related services for HomeTeam Pest Defense customers
Domain
Pest management / Home services
Deliverable
client delivery
Required skills
Customer service, telephone communication, billing resolution, scheduling, data entry, conflict de-escalation, basic computer literacy
Preferred skills
Knowledge of pest control treatment processes
Technologies
PestPac OR system software
Responsibilities
Answer customer questions and resolve billing issues, Schedule pest control services using system software, Conduct follow-up calls for re-treats and initial services, Validate technician paperwork for accuracy, Maintain customer files in computer and filing systems, Calm and diffuse angry customers, Collect and reconcile payments from technicians
Seniority
Entry level