Customer Performance Analyst
Core
Analyze customer performance metrics and supply chain data to optimize inventory levels and improve service levels for wholesale clients.
Role type
Customer Performance & Supply Analyst
Builds
Dashboards, KPI reports, and corrective action plans for customer accounts
Domain
Wholesale distribution and supply chain management
Deliverable
dashboards & analysis
Required skills
Data analysis, inventory management, sales operations, order processing, customer account management, BI tools (Power BI, Excel, Tableau), stock management processes, wholesale/distribution software
Preferred skills
None stated
Technologies
Power BI, Excel, Tableau, Word, PowerPoint
Responsibilities
Monitor and analyze customer performance metrics (fill rate, delivery, returns), Identify performance gaps and support corrective actions with sales/operations, Maintain dashboards and KPI reports, Analyze sales and supply chain trends to identify improvement opportunities, Work with planning and operations to reduce inventory discrepancies, Present insights and recommendations to internal teams and customers
Seniority
Mid-level (2–3 years experience)
