Customer Service - Customer Service Officer
Core
Answering telephone calls, taking client bookings for transport and logistics services, and resolving delivery issues to ensure timely and accurate service.
Role type
Customer Service Officer (Logistics/Transport)
Builds
Client bookings and delivery status updates for a transport and logistics group
Domain
Logistics and Transport
Deliverable
product features
Required skills
Telephone communication, booking management, customer service, incident resolution, data entry, safety compliance
Preferred skills
Knowledge of dangerous goods handling, experience with transport management systems
Technologies
Transport Management System (TMS), telephone systems, email, Google Live Spreadsheet
Responsibilities
Answer phone calls within 3 rings and handle client bookings accurately; Monitor and resolve delivery delays or issues; Liaise with clients, sub-contractors, and internal departments; Record all job details and changes in the TMS; Ensure compliance with manual handling and dangerous goods policies.
Seniority
Individual Contributor