Customer Communications Specialist
Core
Outbound and inbound customer contact role focused on confirming and scheduling yearly maintenance appointments for water purifiers using live chat and phone systems.
Role type
Customer Communications Specialist (Call Centre)
Builds
Customer service interactions and maintenance appointment scheduling for water purifier products
Domain
Water purification / Consumer goods
Deliverable
client delivery
Required skills
Outbound calling, Inbound calling, Live chat support, CRM system monitoring, Appointment scheduling, Text messaging, Customer service, Electronic correspondence
Preferred skills
Sales experience, Technical proficiency in fast-paced environments