Billing Support Specialist
Core
Deliver seamless billing experiences for international technical customers by resolving payment issues, invoice discrepancies, and account questions while collaborating with engineering teams.
Role type
Senior IC billing support specialist
Builds
Customer billing support operations and internal support workflows
Domain
SaaS / Developer platform / Billing
Deliverable
client delivery
Required skills
Billing process expertise, Technical troubleshooting, SQL, Test case creation, Asynchronous communication, Analytical thinking
Preferred skills
Experience reproducing technical issues, Improving test coverage
Responsibilities
Respond to billing inquiries and pre-sales questions, Troubleshoot failed payments and invoice discrepancies, Triage support cases and guide customers to resources, Escalate complex issues to engineering, Identify opportunities to improve internal tools, Recognize recurring issues for product improvements, Reproduce technical issues and create test cases
Seniority
Mid-level, hands-on IC