Customer Service Representative
Core
Provide excellent service to existing customers, resolve needs and concerns in a single call, and track open issues for a wildlife management company.
Role type
Customer Service Representative (Call Center)
Builds
Customer satisfaction and issue resolution for residential and commercial wildlife management services
Domain
Wildlife Management / Pest Control
Deliverable
dashboards & analysis
Required skills
Call handling, data entry, customer de-escalation, problem analysis, scheduling flexibility, payment processing assistance
Preferred skills
None stated
Technologies
CRM (Servsuite)
Responsibilities
Answer incoming calls and track open issues; Identify escalating priority issues and report up the chain; Perform follow-up calls to ensure resolution; Conduct outbound calls for newly completed jobs and accounts receivable; Assist customers with payments and auto-billing setup; Enter data into CRM to document issues; Summarize trends and recurring issues with management; Maintain productivity goals; Initiate plans of action for at-risk customers.
Seniority
Individual Contributor