Manager, Product Support - Brand Onboarding
Core
Manage a mixed Shopify and non-Shopify onboarding queue for brands, guiding them through technical setup and resolving blockers to ensure successful platform launches.
Role type
Manager, Product Support (Brand Onboarding)
Builds
Brand onboarding workflows and platform integrations for e-commerce brands
Domain
E-commerce / Creator Economy / SaaS
Required skills
Client onboarding, Shopify platform expertise, Technical setup (integrations/tracking/catalog), Escalation management, Root-cause analysis, Data-driven process improvement
Preferred skills
Enterprise account management, CRM tooling (Intercom/Salesforce), Creator economy knowledge, AI tool usage
Technologies
Shopify, Intercom, Salesforce, AI tools
Responsibilities
Manage onboarding queue for mixed Shopify/non-Shopify brands, Guide brands through technical setup and resolve blockers, Act as escalation point for Senior Associates, Partner with Product/Engineering on platform improvements, Build and improve onboarding checklists and workflows
Seniority
Manager, hands-on IC
