Client Services Administrator
Core
Handle service requests, schedule appointments, and support the field team to deliver exceptional pest control service.
Role type
Customer Service Specialist (Administrative)
Builds
Customer service operations and field scheduling for pest control services
Domain
Pest control / Home services
Deliverable
product features
Required skills
Scheduling, database management, customer communication, route optimization, quality assurance participation
Preferred skills
Previous customer service or administrative experience, computer proficiency, multitasking
Responsibilities
Answer incoming and make outbound calls to schedule and confirm service appointments; Navigate Windows/Web-based systems to track routes and optimize schedules; Schedule appointments for technicians to minimize driving time; Identify customer concerns and evaluate needs; Monitor and maintain customer database with accurate information; Reschedule unserved accounts within 24 hours; Participate in quality assurance processes; Safeguard customer privacy and proprietary information
