Customer Relations Specialist SED
Core
Coordinate service visits, schedule appointments, and optimize routes for pest control technicians to ensure customer satisfaction.
Role type
Customer Relations Specialist (Pest Control Operations)
Builds
Efficient service schedules and optimized routes for field technicians
Domain
Pest management / Home and business services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Scheduling, route optimization, customer communication, database management, call handling, quality assurance participation, data privacy compliance
Preferred skills
Customer service experience, sales experience
Technologies
Windows-based systems, Web-based applications, Microsoft Office
Responsibilities
Answer incoming and make outbound calls to schedule and confirm service appointments; Navigate scheduling systems to optimize routes and minimize drive time; Identify customer concerns and evaluate needs; Maintain and update customer database with accurate call details and payment information; Reschedule unserviced accounts within 24 hours; Participate in quality assurance processes; Safeguard customer privacy and proprietary information
Seniority
Entry-level to Mid-level, hands-on IC