Endpoint Operations Analyst (L1) – Intune & SCCM
Core
L1 System Administrator supporting enterprise endpoint operations, including Windows device management, enrollment, software deployment, and monitoring to maintain availability and meet SLAs.
Role type
L1 System Administrator (Endpoint Operations)
Builds
Enterprise endpoint fleet stability and compliance via Intune/SCCM
Domain
IT Operations / Endpoint Management
Deliverable
dashboards & analysis
Required skills
Windows OS troubleshooting, Intune, SCCM/MECM, device enrollment, patch monitoring, ServiceNow, incident logging, SLA compliance, escalation procedures, shift handover
Preferred skills
PowerShell, Windows Autopilot, Microsoft Entra ID, application deployment, MD-102 training, enterprise monitoring tools
Technologies
Windows, Microsoft Intune, SCCM/MECM, ServiceNow, BitLocker, Windows Autopilot, Microsoft Entra ID, Defender
Responsibilities
Provide first-level support for Windows endpoint incidents and service requests; Perform basic checks on device health, availability, connectivity, and configuration; Support routine device enrollment and provisioning activities; Monitor endpoint patching status and report failed or pending updates; Perform approved software installation and deployment validation; Log, categorize, prioritize, and track incidents in ServiceNow; Escalate unresolved issues to L2/L3 teams within defined SLAs; Coordinate shift handovers for 24x7 operational support
Seniority
L1, hands-on IC