Primary Job Template
Core
IT Engineer supporting reliable IT operations, secure device and access management, and seamless technology experience for employees, specifically focusing on warehouse operations and network support.
Role type
Mid-level IT Operations Engineer (End-User & Infrastructure)
Builds
Employee device lifecycles, secure access environments, and warehouse IT infrastructure
Domain
Retail / E-commerce / Logistics
Deliverable
infrastructure
Required skills
IT support, systems administration, MDM platforms (JAMF, Kandji, Intune), identity and access management (Google Workspace, Okta, JumpCloud), networking fundamentals, device provisioning, endpoint security, scripting/automation
Preferred skills
warehouse workflow support, multi-country/time-zone support, Apple and Windows environments, ITSM platforms, EDR/DLP tools, vendor management
Technologies
JAMF, Kandji, Microsoft Intune, Google Workspace, Okta, JumpCloud, Python, Bash, PowerShell
Responsibilities
Troubleshoot hardware, software, account, and connectivity issues; Provision and manage employee devices and accounts; Manage IT asset inventory and lifecycle; Support network infrastructure (Wi-Fi, VPN, firewalls); Automate repetitive IT processes; Enforce security compliance and patch management
Seniority
Mid-level, hands-on IC
