Agency Services Manager (Insurance)
Core
Lead and scale a shared-services team supporting independent insurance agents and strategic partnerships, focusing on onboarding, service operations, and process improvement.
Role type
Senior IC operations manager (insurance agency services)
Builds
Agency onboarding workflows, shared service operations, and scalable support processes for insurance partners
Domain
Insurance industry, agency services, shared services operations
Required skills
team leadership, service operations management, process design, quality assurance, data analytics, cross-functional collaboration, escalation management, training development
Preferred skills
Bachelor's degree in business/communications/operations, prior people leadership experience
Technologies
MY180, CRM
Responsibilities
Lead and develop the Agency Services team, manage shared services oversight for agents and partners, oversee agency onboarding processes, establish service operations workflows, design and improve service processes, define and monitor service metrics, ensure data integrity in systems, create training resources, collaborate cross-functionally, manage complex escalations
Seniority
Senior, hands-on IC
